Chatbots are a promising advancement in artificial intelligence (AI), and law firms should not leave themselves out. This new form of AI has snuck up on the internet the past few years, now heading forward at full force in 2019 to change the flow and structure of various roles in the legal world.

Chatbots, which use AI to answer simple questions from people wanting to learn more about a subject, are already being adopted in industries ranging from banking to medicine.