Are chatbots able to give legal advice?
Now chatbots are making headway in the legal profession as a way to answer basic questions from clients and free up lawyers to deal with more complex matters. In some cases, the users are consumers who cannot afford legal advice. One of first legal chatbots was DoNotPay, which was developed by the Stanford University student Joshua Browder and has saved thousands of motorists a total of $13m in parking fines.
Another example of chatbots being used in-house is provided by the Australian law firm, Parker. Parker is using a chatbot that is able to answer basic questions from clients about changes to the law on data protection and privacy and is aimed at businesses dealing with the new legislation that came into force in February 2018. The law says that companies must notify customers about data breaches or face fines of up to A$2.1m.
The chatbot, used by Parker, was developed in-house by Nick Abrahams, the global head of technology and innovation at Norton Rose Fulbright, and the technology and privacy lawyer Edward Odendaal, who has an interest in coding. The aim of the chatbot was to provide an alternative to billing customers by the hour for lawyers to answer even basic questions such as “How do I deal with a data breach?”. Mr Abrahams is not convinced by the notion that coding will become an essential skill for future lawyers.
Parker enables clients to ask questions, before directing them to three fixed price legal advice packages if they need more detailed information. It was responsible for selling A$15,000 of different types of advice in its first 24 hours.
Could chatbots be adopted by UK law firms?
Mr Abrahams was considering how the chatbot could be rolled out to other jurisdictions implementing data privacy laws, such as the UK bringing in the EU’s General Data Protection Regulation (GDPR), when he was contacted out of the blue by Kerri Crawford, another Norton Rose lawyer, who had watched a corporate webinar. Based in South Africa, she had built an extension for Parker. “She only told me when it was nearly completed . . . I saw it and thought it was amazing,” he says.
Mr Abrahams is looking at developing chatbots for use by in-house legal teams to enable them to answer standard, but time-consuming, questions from people within their businesses. There are questions such as who has the authority for sign-off in certain situations. “Sometimes these answers are contained in policy documents but it’s easier to ask the in-house legal team,” he says. Chatbots are one example of firms adopting technology. Over the past five years law firms have taken up cloud technology and some automation of documents, both of which have become mainstream. The firms are exploring more sophisticated uses for AI and blockchain.
Why are law firms adopting chatbots?
The pressure to “do more with less” means that lawyers are willing to adopt technology even if they are not always early adopters, says Ms Baker, the founder of Xakia Technologies, which provides software for in-house legal teams. Ms Baker is also deputy chair of the Australian Legal Technology Association. The legal sector may be built on precedent and patterns of behaviour, she says, “but we are talking here about discerning and intelligent people . . . They just want to understand the risk”. Law firms are more likely to be enthusiastic when they can see efficiency savings after routine work has been automated.